In our new house we have this fancy-schmancy fiber-optic internet service that all of the homes are being pre-wired with. Our internet service is included in our monthly HOA dues and it is supposed to be the newest and coolest technology. Well, I've been less than impressed with it for the month that we've lived here.
We had DSL Extreme in Moreno Valley and I absolutely LOVED their service. Not only were they very inexpensive (less than $20/month) but we never had any drops in our connection. I was a very happy camper and referred everyone I knew to them.
Since moving in to our new house, our connection has dropped at least once a day and the connection stalls numerous times on top of that. By stalling, I mean taking FOREVER to load a page. Will has threatened to call and complain but hadn't got around to that yet (searching for the number for the landscaper that gave us the estimate we wanted to go with has been his most recent priority).
Out of nowhere yesterday we get a letter in the mail from Sunburst apologizing for the service challenges for the last month AND a check in the amount of the fee that is included in our HOA dues for internet service. I probably would have been satisfied with the apology letter that was unsolicited, but the check drove me to write this blog. YAY for Sunburst for going above and beyond to correct a less than satisfactory situation and YAY to them for getting me to give them some good PR.
Now if only our gardeners could figure out that the sprinklers in front of our house do NOT need to be on continuously for the entire weekend we'd be in good shape...
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